Our Policy

Orders are shipped every Monday or Tuesday, unless otherwise specified on the product listing.

Orders placed after our weekly shipping window may be held until the following Monday or Tuesday. This helps prevent plants from sitting in shipping facilities over the weekend.

Once your order ships, you will receive tracking information.

Because plants are living products and can be sensitive to extreme temperatures, Bloom Boutique reserves the right to delay shipping when weather conditions could put a plant at significant risk.

During periods of extreme heat, cold, or severe weather, we may hold an order until conditions are more suitable for shipping. If your order is delayed for weather-related reasons, we will provide an update.

Carrier delays, weather events, holidays, and other circumstances after a package has been handed to the carrier are outside of Bloom Boutique's control.

An unboxing video is required for any claim involving damage that occurred during shipping.

If you believe your plant arrived damaged, you must:

1. Record a continuous, unedited unboxing video beginning before the package is opened and continuing until the plant and its packaging have been fully inspected.

2. Submit the unboxing video to Bloom Boutique within 2 hours of the carrier's confirmed delivery time.

3. Include your order number and clear photos of the plant, packaging, and any visible damage.

Claims submitted without the required unboxing video or after the 2-hour claim window may not be eligible for replacement, refund, or other resolution.

Please do not discard the packaging until your claim has been reviewed.

The unboxing video requirement helps us distinguish damage that occurred during transit from issues that may have occurred after delivery.

Because our products are live plants, all sales are final.

We do not accept returns, exchanges, or order cancellations.

Please carefully review your order before completing your purchase, including the plant selection and shipping address.

Once an order has been placed, it cannot be canceled or changed.

Customers are responsible for providing an accurate and complete shipping address at checkout.

Bloom Boutique is not responsible for packages that are delayed, returned, lost, or delivered to the wrong location because of an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if a returned package needs to be reshipped.

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​Lost or Stolen Packages

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Once tracking confirms that a package has been delivered to the shipping address provided at checkout, Bloom Boutique is not responsible for packages that are subsequently lost or stolen.

We recommend arranging delivery to a secure location where someone can receive the package promptly.

Bloom Boutique guarantee variegation in the first 3 leaves or we will replace the corm once, if none of the leaves are variegated. It does not apply if the leaves are fully variegated.

Frequent updates are required since the moment you receive the corm, with a picture of every new leaf thereafter. Failure to do so will void the guarantee.

If you have an issue with your order that qualifies under this policy, please contact us as soon as possible with your order number and the required documentation.

Thank you for supporting Bloom Boutique and our small plant business!